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Our terms and conditions
VAT

All rates are understood to be exclusive of VAT and are subject to the VOObusiness general terms and conditions. They are only available to professionals with a company number and the liberal professions.

Fixe
Landline to Mobile option

The VOO Landline to Mobile option is a supplementary service that must be combined with the VOO internet service taken out individually or within the framework of a VOO Pack. The subscription charge for the VOO phone service/ VOO pack that includes the phone service is still payable. With the Fixed to Mobile Option you can call national mobile numbers 24/7. Maximum 1000 minutes per month. If you exceed your limit, the standard VOO rates for mobile calls will apply. Any unused minutes cannot be carried over to the following month. You can keep your current phone number for no extra charge. Combining with TRIO or QUATRO PRO does not entitle you to two Landline to Mobile Options.
Offer valid for personal use only from a single number. Offer cannot be used in conjunction with tariff plans offering discounts on mobile calls, even from different numbers. Offer does not apply to calls to special numbers (with 07, 09 or 1 prefixes) or to the Internet.

International Option

The International Option is a supplementary service that can only be combined with a VOO phone service. With the International Option you can call landlines in 64 countries, 24/7, except for special numbers and, in Morocco, numbers provided by the WANA Corporate and Medi Telecom operators, which are numbers starting with the following prefixes: 00212 520, 00212 521, 00212 525, 00212 526, 00212 527, 00212 529, 00212 530 ,00212 531 , 00212 532, 00212 533, 00212 534, 00212 538, 00212 540, 00212 546, 00212 547, 00212 550, 00212 553. Maximum: 2,000 minutes per month. If you exceed your limit of 2,000 minutes per month, the standard VOO international call rates will apply. More information can be found on our website. Any unused minutes cannot be carried over to the following month. Offer valid for personal use only from a single number. Offer cannot be used in conjunction with packages offering discounts on international calls, even from different numbers.

NET
Download and upload speed

The download and upload speeds depend on your computer installation, your internal cabling and the presence of a router. Announced speeds are speeds accessible via a cable connection. The speeds may be lower when using a Wi-Fi connection.

Results of the Nperf analysis

Results based on the analysis carried out by Nperf’s Speedtest Intelligence for the period from 1 January to 31 December 2021.

TV
TV Light

The TV LIGHT offer is available to customers who have a fixed Internet subscription with VOObusiness (alone or in a pack).
The content of this offer can be accessed anywhere in the European Union:
– via the VOO TV+ application (available on the Apple App Store or the Play Store)
– via https://tvplus.voo.be/
The TV LIGHT offer and its content are exclusively intended for use in the private and family sphere. The subscriber assumes full responsibility for the choice and confidentiality of his/her password. The subscriber undertakes not to divulge his/her password and codes to any third party other than persons residing at the same address. Under no circumstances may the service be used for copying or recording on any medium whatsoever or for retransmission or public broadcasting of the programmes. Without prejudice to VOO’s right to terminate the contract of the subscriber who contravenes this provision, the latter shall be liable to civil and criminal proceedings.
Each subscription to the TV LIGHT service allows access to the service via 5 separate devices and is limited to 5 simultaneous sessions, with the exception of the RTBF and Be tv channels, which are limited to 2 simultaneous sessions. You can find more information on the rules for connecting new devices and the list of operating systems compatible with the VOO TV+ application here.

Discovery offer : one month free

Discovery offer: one month’s free subscription to one of the following VOO TV Extras: BeTV (€25), Voo Sport World (€17) or family combo (Be TV, Family Fun and Discover More: €40)
Offer valid for all new subscriptions to Be tv, Voo Sport World, Family combo (Family Fun, Discover More, Voo Sport, Voo Sport World). Customers who have already subscribed to one of these products during the previous 12 months cannot benefit from the Discovery Package for this product. It is not possible to benefit from the Discovery Package when subscribing to an Extra TV via the Evasion Box.

VOOsport World

VOOsport World is an Option, which must be combined with VOO’s interactive digital TV service (VOOcorder or .evasion box). We remind you that our general terms and conditions specify that the content broadcast is for private use only. If you would like to broadcast Eleven’s sports broadcasts in your establishment, visit the Eleven website and find out which offer suits your needs.

Family Fun

Family Fun is an Option, which must be combined with VOO’s interactive digital TV service (VOOcorder or .évasion box). Offer not compatible with Be bouquets, Be Options, Panorama and Ciné Pass.

VOOsport

VOOsport is an Option, which must be combined with VOO’s interactive digital TV service (VOOcorder or .évasion box). We remind you that our general terms and conditions specify that the content broadcast is for private use only. If you would like to broadcast Eleven’s sports broadcasts in your establishment, visit the Eleven website and find out which offer suits your needs.

Discover More

Discover More is a supplementary service, which must be combined with VOO’s interactive digital TV service (VOOcorder or .évasion box). Offer not compatible with Be bouquets, Be Options, Panorama and Ciné Pass.

Be tv

Be tv is an Option, which must be combined with VOO’s interactive digital TV service (VOOcorder or .évasion box).<br>

Be on demand: service available on the VOO networks with a compatible set-top box. The programme can be ordered three times and viewed only within 48 hours of each order. Films, series and weekly broadcasts are available for 30 days after they are broadcast. Daily programmes are available for one week after their first broadcast.”

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VOObusiness customer
0800.43.333